Nikhil Bansal vs Snapdeal - iPhone at Rs 68 - Customer service Wins

What happened:	iPhone at Rs 68! Forum fines Snapdeal, orders to honour deal
What rules says:	Company must honour deal displayed on its website or in advertisement.
Read entire Story:	Nikhil Bansal, a BTech student from Punjab University ordered Apple iPhone 5S 16 GB (gold) for Rs 68 on online shopping website Snapdeal but the Snapdeal refused to deliver it citing ‘technical glitch’. The student mailed Snapdeal a number of times but failed to get a response. He then approached State Consumer Dispute Redressal Commission in Sangrur, Punjab. On March 26, 2015, the forum ordered Snapdeal to sell the iPhone 5S for Rs.68 calling it a “clear cut case of deficiency in service” and pay an additional amount of Rs.2,000 for compensation and litigation expenses. On February 12th 2016, The company appealed against the order before the state consumer forum. Here too, the company’s complaint was dismissed and it was ordered to pay Rs 10,000 as fine to be deposited in the consumer welfare fund for failing to deliver the product.
Source:	http://www.hindustantimes.com/punjab/forum-fines-snapdeal-rs-10-000-for-failing-to-deliver-iphone-at-rs-68/story-ru9xccz5HZTcmJs1wySDaK.html

Multiplex fined Rs 5 lakh for selling water beyond MRP

What happened:	Multiplex fined Rs 5 lakh for selling water beyond MRP
What rules says:	Any retail item should be sold as per MRP, whereas multiplex in Jaipur sold packaged drinking water at more than maximum retail price.
Read entire Story:	August 11, 2012, Jaipur resident Manoj Kumar went to see a movie in Big Cinemas in Jaipur where he purchased a bottle of water for which he was charged Rs 30 whereas the MRP of the bottle was Rs 16. Kumar wants to register a complaint in the log book, it was not provided to him. Kumar approaches State Consumer Commission which directed the multiplex to pay Rs 14 to Jaipur resident Manoj Kumar, along with Rs 6,500 as compensation for mental agony and litigation costs. The petitioners (Big Cinemas and Reliance Media-Works Limited) challenges this order to National Consumer Disputes Redressal Commission (NCDRC), which again ordered in Kumar's favour. The apex consumer commission today imposed a fine of Rs five lakh on a multiplex and dismissed its plea challenging a state commission order penalising it. "Keeping in view the facts and circumstances, we affirm the order passed by the fora below and impose further costs in the sum of Rs 5,00,000 on the petitioners (Big Cinemas and Reliance Media-Works Limited) because they must have made illegal enrichment by charging/extorting money from their customers.
Source:	http://www.business-standard.com/article/pti-stories/multiplex-fined-rs-5-lakh-for-selling-water-beyond-mrp-116020100838_1.html